Legal
Refund policy.
Last updated: May 2026
14 days, no questions asked. If you buy a course and decide it's not for you, email us within 14 days of purchase and we'll refund it. You don't have to justify yourself.
How to request a refund
- Email contact from the address on your passprepper account.
- Include the course name and the date of purchase. (No need to explain why — but if there's a problem with the content, we'd love to hear about it so we can fix it.)
- We'll confirm within two business days and trigger the refund through Stripe. It typically lands back on your card within 5–10 business days, depending on your bank.
What you get back
The full amount you paid for that course, in the original currency. Stripe and card‑network fees are absorbed by us — you get the full sticker price back.
What happens to access
Once a refund is processed, the course is removed from your library. The free preview portion remains available to anyone, refunded or not.
After 14 days
We don't offer routine refunds outside the 14‑day window, but life happens — if something went genuinely wrong (a defect we caused, a duplicate charge, a family emergency around the time you bought), write to us anyway. We'll do the right thing.
Bulk or team purchases
If you bought multiple courses or seats for a team, you can refund the unused ones within 14 days under the same terms. Once a seat has been issued and used for study, that seat's refund clock starts at the time of use rather than the time of bulk purchase.
Abuse
We reserve the right to refuse refunds in cases of obvious abuse — repeatedly buying, exporting and refunding the same course, or other behaviour that's clearly outside the spirit of the policy.
Author payouts
If you authored a community course, refunded sales are deducted from your next payout. We never claw back funds you've already been paid.
Statutory rights
This policy is in addition to whatever rights you have under consumer protection law where you live (for example, the EU/UK 14‑day cooling‑off period on digital purchases). Nothing here overrides those rights.